Privacy Policy for Appointment Services

Solarky (“we,” “our,” or “us”) understands the importance of personal data to our users (“you”) and is committed to protecting your privacy.

When you use our services such as test drive appointments, vehicle viewing, consultation requests, or event registrations, we will collect, store, use, process, transfer, disclose, and delete your personal information in accordance with this Privacy Policy. We also implement appropriate safeguards as required by applicable laws and industry standards to protect your information.

1. How We Collect and Use Your Personal Information

We collect and use your personal information under the principles of legality, legitimacy, and necessity for the following purposes:

When you make an appointment via our website or authorized third-party platforms, we may collect your name, phone number, verification code, appointment location, vehicle model, and nickname.

With your consent, we may receive your phone number from the platform you are using to streamline the booking process.

To recommend the nearest service location, we may request access to your location. You may refuse, and this will not affect your access to other services.

Before test-driving at a store, we require the driver’s name, phone number, ID, and driver’s license information for identity verification and agreement signing.

We may anonymize or de-identify collected data for statistical analysis, research, service optimization, and business decision-making, without identifying you personally.

2. How We Protect and Retain Your Personal Information

(1) Data Protection Measures

We employ industry-standard technical and organizational measures to prevent unauthorized access, use, or disclosure of your personal data.

In the event of a security breach, we will notify you promptly in accordance with legal requirements and report the incident to regulatory authorities.

(2) Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law, after which the data will be deleted or anonymized.

3. Your Rights to Manage Your Personal Information

You have the right to access, correct, supplement, delete, or withdraw your consent regarding your personal data.

To exercise these rights, please email us at service@solarkycar.com. We will verify your identity and respond within 10 business days.

You may withdraw location access via your device or browser settings; however, this may limit certain location-based services.

4. How We Entrust Third Parties to Process Your Personal Information

We may delegate service delivery or technical development to affiliated companies or partners. These parties are contractually bound to handle your data according to our instructions and applicable privacy laws.

In joint campaigns with third-party partners, we may authorize them to process your name, phone number, and user ID solely for the specific activity in which you participate.

5. Updates to This Privacy Policy

We may revise this Privacy Policy periodically. Updates will be posted on our official website or relevant platforms. Significant changes will be communicated through appropriate channels.

6. How to Contact Us

If you have any questions, feedback, or concerns, you may contact us at:

Data Protection Officer / User Rights Contact:

Email: service@solarkycar.com

We will verify your identity and respond within 10 business days of receiving your inquiry.